Fortinet FortiCare BPS Subscription for FortiEDR 1 Year Best Practice Service 3 Threat intelligence 1 license(s) 1 year(s)

FortiCare Advanced Support provides integrated support to sustain and optimize critical enterprise network and security services beyond the base-level FortiCare Technical Support options. FortiCare Advanced Support is an account-based service that provides high-touch account management and business guidance through designated resources to meet the needs of medium, large, and global enterprises.

This scalable service provides different services ranging from focused technical support to a comprehensive set of services to help with IT business-continuity objectives. An assigned Advanced Support Service Relationship Manager (SRM) and/or a Technical Account Manager (TAM) will act as a liaison for Fortinet services, facilitating overall service delivery and ensuring timely responses through a focused communication channel. Companies should also consider FortiCare Technical Support and Professional Services.