Client Support

How do I create an Account ?

Click the link below to fill in ourr Account Application.  We will then contact you and take you through the account setup process.

Where is my order?

You can see the status of your order within the My Orders section of your My Account Dashboard, if you have any questions or concerns about an order you can contact your Account Manager

What payment options are available?

Clients must have a credit account with TeT in order to place orders.

How long will delivery take?

All orders are shipped for a next business day delivery, An order placed after 4:00pm, may not be shipped until the next business day. Most orders are shipped the same business day they are placed if all the products are in stock. For example, orders placed on Friday morning are normally shipped on Friday, and delivered on Monday. 

I have a problem with my Account or an Order, who do I contact?

If something goes wrong then you can contact either your Account Manager or our Customer Services team by calling 0207 5533838 or via email portalsupport@tet.co.uk

How do I report something suspicious ?

Please contact our Customer Services team by calling 0207 5533838 or via email portalsupport@tet.co.uk